Order and Shipping FAQs
These are some suggested FAQs that you can use in your T-REX store for your customers to read. These are only suggestions. You may have different policies for your website so if you use these, adjust them according to your policies.
How is sales tax calculated on my order?
The amount of tax charged to your order depends on the type of item purchased and the destination’s Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.
Can I cancel/modify my order once it has been submitted?
Unfortunately not - Once an order is submitted it cannot be modified or canceled. The good news? You can return your order by mail or in store as soon as you receive your package.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the 'track order' option here and enter your order number and email address or sign into your account
My tracking says delivered but I have yet to receive my order.
Please allow up to 3 business days from your order’s delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.
I'm missing an item listed on my packing slip.
Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us.
Are shipping fees refundable?
All shipping costs, including returns costs, are non-refundable.