Broken Image / Missing Logo on Email Confirmation Emails


Question

When my customer receives their order receipt via email, it has a broken image at the top. How can I fix that?


(Sample purchase order confirmation email with broken logo image - as the customer receives it in their email)


Answer

If you use the shortcode %product_details% in your Confirmation Email Template, it pulls the logo from the campaign or funnel campaign that the customer purchased from. If the customer added items to their cart from multiple campaigns, it pulls the logo from the last campaign that the customer added an item to their cart from.


(Sample Confirmation Email Template with %product_details% shortcode - in your WordPress admin, T-REX > Confirmation Email Templates)



To fix this

1) Edit the Campaign

2) Go to the Page Styling Section



3) Upload a logo



4) Save the Campaign by clicking the Update button